3 Jun 2017

Full-Time Japanese Customer Service Representative (CSR)

Software Secure Business Process Outsourcing – Posted by admin Davao City, Davao Region, Philippines

Job Description

SOFTWARE SECURE BUSINESS PROCESS OUTSOURCING
Is currently looking for:
JAPANESE/ENGLISH CSR
Provide high quality customer service with professionalism according to the policies of the company.
Be customer-oriented and understand the value of offering excellent service to exceed customers’ expectations while meeting the service level thresholds determined by the Company.
Provide quality customer service and deal with a variety of customer inquiries, identify problems and provide solutions while communicating clearly and effectively.  Must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company.  This position calls for a team player who can also work independently with minimal supervision.
Essential Duties and Responsibilities (may include but not limited to):
  • The ability to work efficiently in a fast –paced, high-volume environment.
  • Answer a high volume of inquiries and meet designated service level thresholds determined by the Company.
  • Provide information on our products and service; and demonstrate our commitment to Customer Service.
  • Answer customer inquiries via email regarding available products and services, billing questions, taking orders, selling additional products based on identified customer needs, and providing information on pricing.
  • Process Refunds and Charges to customers debit and credit cards with accuracy.
  • Maintain a high level of confidentiality in regards to customer billing and credit card information.
  • Diffuse difficult customer situations.
  • Must be able to organize and prioritize workload.
  • Interact positively with co-workers.
  • Good attendance mandatory.
  • Be customer-oriented and understand the value of offering excellent service to exceed customers’ expectations.
  • Ability to multi-task and to quickly acquire extensive product knowledge.
  • Willingness to be flexible as to shifts and scheduling changes.
  • Other duties as assigned by management.
  • Keywords: customer service, customer service rep, online customer service
Requirements:
  • Must have a background working in a high volume Call Center environment.
  • Must be a self-starter, exercise independent judgment, and make sound decisions.
  • Attention to detail and follow through are critical.
  • Must possess outstanding verbal and written communication skills.
  • Demonstrate computer systems proficiency in a Microsoft and Internet based environment.
  • Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer.
  • Ability to type 40 wpm.
  • Must be fluent in Japanese/English language including Spelling and Grammar.
  • Basic math skills.
  • Excellent verbal and written communications skills/PC skills and Internet familiarity.
  • Demonstrate excellent spelling and grammar skills.
  • Minimum of 1-2 years of recent work experience in a Call Center environment answering high volume of inquiries via phone.

How to Apply

Send your resume and application letter to the following address:
Software Secure Business Process Outsourcing
3rd Floor HIJ Bldg. MC Arthur Highway Matina / PNB Bank
Davao City, Davao Del Sur 8000.
Or
Tel. no.: (082) 2966152
Cel. no.: (+63) 9424603235

Job Categories: Call Center & Webcare. Job Types: Full-Time. Job Tags: CSR, Japanese Customer Service Representative (CSR), Jobs Hiring Davao, and Jobs in Davao. Salaries: Confidential.

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